From a field of over 50 mental health focused EHRs for private practices, we ranked the top twenty based on the methodology described below.
To locate the EHRs for this study, we started by reviewing Capterra, Software Advice, GetApp, TrustRadius, and G2 Crowd to find the most popular mental health software. About 50 EHRs were identified, however some had to be eliminated from consideration, mainly because they were too small or too new to be analyzed. This reduced the count to 22 EHRs eligible for the rankings.
The next step was to eliminate EHRs that did not meet all four of the following requirements: (1) have a comparable feature-set (i.e., portal, billing, scheduling capability) designed for behavioral health practices, (2) have similar price-points (around $50 per/month), (3) have features that support both group and solo private practices, and lastly, (4) the EHR needed to be publically available.
For the EHRs that made it past these steps, we conducted a sentiment analysis of product reviews on Capterra, Software Advice, GetApp, TrustRadius, and G2 Crowd. Sentiment analysis is the process of determining whether a piece of writing, in this case a product review, is positive, negative or neutral.
We used a tool to review, categorize, and score all comments left on or after January 1, 2020 on the sites mentioned above. As shown in the table below, the reviews were grouped & weighed into the following categories: Therapy Notes (20%), Customer service (20%), Accounting & Billing (20%), Patient Portal (15%), Patient Scheduling (10%), Perceived Value (10%), and Telemedicine (5%).
Lastly, we averaged all the individual reviews’ scores for each EHR and applied the weights for each comment category into one, single score ranging from 0-100.
3 steps to pick the best EHR for your practice
No matter what size your practice, buying an EMR represents a big investment for virtually any organization. But by identifying your specific needs — and dealbreakers— you have a much better chance of making your behavioral health EMR investment a success.
Review these additional steps before choosing an EHR:
- Identify must-have features you will need to achieve your practice goals.
- Determine the top EHRs based on your needs and sign-up for trials to test out each one.